Your Journey to Care: Simple, Secure & Transparent

Taking the friction out of mental health care — from your first click to your ongoing treatment plan

Geographic Boundaries & Practice Scope

The Maryland Licensing Rule

You must be physically located within the state of Maryland at the exact time of your telehealth appointment.

Outpatient Care & Crisis Limitations

Our practice provides scheduled, elective outpatient psychiatric evaluations for Maryland residents. We do not provide 24/7 emergency psychiatric monitoring.

If you are experiencing an immediate mental health emergency or safety crisis, please do not wait for a response from our office. Please use one of the immediate, free, and confidential crisis resources listed below right away:

  • For Urgent Crisis Support: Call or text 988 to reach the Suicide & Crisis Lifeline (Available 24/7).

  • For Crisis Support via Text: Text HOME to 741741 to connect with the Crisis Text Line.

  • For Immediate Physical Danger: Call 911 or go directly to the nearest hospital Emergency Room

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Financial Transparency & Out-of-Network Benefits

  • In-Network Coverage: Aetna and Blue Cross Blue Shield (BCBS)

  • Superbills Provided: Monthly itemized receipts via the portal for out-of network patients

  • No Hidden Fees: Upfront pricing with automatic card-on-file billing on session day

  • Self-Pay Options & Payment Methods:

    Automatic Card-on-File Billing: Credit, debit, HSA, or FSA cards are securely charged on session day

  • Consultation / Session Policy:

    Rates & CPT Codes: Detailed fee schedules and diagnostic CPT codes for out-of-network reimbursement are provided upon request during your initial consultation

The 3-Step Process to Establish Care

  • Line drawing of a coffee mug with steam rising in a spiral, ending in a heart shape.

    Step 1: Simple Connection

    What You Do: Call or email our office directly. Limit your initial message to basic administrative details, such as your name and the best way to reach you, rather than clinical information.

    What Happens Next: Our team reviews incoming calls and messages daily and responds within 24–48 business hours.

  • A computer screen showing a dark background with a blue neon outline of a fountain pen drawing on a piece of paper.

    Step 2: Streamlined Onboarding & Portal Setup

    What You Do: Look for a secure email invitation to activate your CharmHealth Patient Portal account.

    What Happens Next: Complete intake questionnaires, consent forms, and practice policies digitally — no printing, scanning, or faxing.

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    Step 3: Your Comprehensive Virtual Evaluation

    What You Do: Log into your secure video link at your scheduled time.
    What Happens Next: An unhurried, supportive conversation exploring your health history, strengths, and current challenges to co-create your care plan.

Woman with glasses working on a laptop near a window with wooden shutters in a cozy, sunlit room with plants and framed pictures on the wall.

Quick Preparation Checklist

  1. Find a Private Space

  2. Use Headphones

  3. Check Connection & Power

  4. Minimize Distractions

Your Virtual Environment & Session Readiness

Privacy & Technology Assurances

  • Encrypted Video Platform: All appointments take place via CharmHealth, a secure, HIPAA-compliant video portal.

  • Strict Confidentiality: Records and sessions are protected by strict federal privacy standards and are never recorded.

  • No Software Downloads: Access your appointment through a simple web link on any device.

Begin Your Journey

Flexible, secure, and convenient scheduling tailored to you.

For Existing Patients

Log into your Charm Patient Portal to:

  • Schedule, reschedule, or manage follow-up appointments

  • Request prescription refills via portal messaging

  • Send secure messages for non-urgent questions

  • View visit summaries and superbills

  • Update intake forms, insurance details, or payment information

Log In To Portal
Get Started
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For New Patients

Call or email our office directly. Our team will follow up within 24–48 business hours to confirm fit and send your secure Charm Portal invitation. Once your account is active, the Book an Appointment option becomes available.